Phono stage gain too high??? Should I return it??


Just purchased a used ARC PH-7 and am wondering if it is defective as the gain seems awfully high.  I have it running into an ARC LS-27, and it's fed by a Project RPM10 with Sumiko BlackBird Hi Output (2.5mV output, 47K ohm).  I was expecting it to be the lowest gain input in my system, but it's so loud, I cannot set the LS-27 anything over 7/8 (my digital input, Schiit Bifrost is in the 12-16 range), and it does not go soft enough for late night listening.  

The only way I can get it to a reasonable gain level is to set the load at the lowest setting (100 ohms), which totally squashes the dynamic range.

The seller gave me a 30-day return window.  I really like the PH-7 in terms of tone, but is something wrong with it??  It's rated at 57.5 db gain which is modest by most standards, I think.  I have other phono stages rated at 60+ db and in my system, they exhibit LESS gain.  How is this possible??
Ag insider logo xs@2xtswei99
That is odd how your 60 dB gain phono stage has lower output than the 57 dB ARC.  My guess is that your other phono preamp has a low input resistance, perhaps 100 ohms or so, and the ARC has a 47K input load.  I am not familiar with your cartridge, but if if is intended to have a 47K load it may have much less output into a 100 ohm load.

That said I have always regarded the ARC phono preamps as an aberration in terms of gain.  They have far too much gain for a typical MM cartridge and barely adequate gain for a low output MC.  But gain suitability is very system-specific.  In my system right now I have a LOMC (.3 mv) feeding a SUT and phono preamp with a combined gain of 60 db with a passive attenuator (no gain) instead of an active linestage, and I have plenty of gain.  
Thank you all so much for the thoughtful responses.  Just a couple more details:

1. I DO have the LS27 set on LOW gain for the phono input, and configured that way the Phono has higher gain than the Digital which is also set on LOW.

2. I am a relative noob and got the Blackbird in a package deal and am loathe to sell it, esp given how much cartridges of that caliber cost.

All that said, I am just loving the ARC tube sounds, it blows away everything SS I have tried.
You have the wrong cartridge for your phono preamp. You need something with less output. I think .4 to .8 mv would be suitable.