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Denafrips maybe have a second thought.

I ordered an ares and received shipment about a week to ten days ago. Initially it would not turn on. Then I saw lights and eventually sound. Not sure what was going on but it was a prelude to what happened next. I liked the sound very musical but when using the first coax input I kept getting this weird volume problem. when a track would start it would cut almost completely off then go back to the original volume. So I needed to send it back which I am doing but it is expensive because there is no USA support at all. I almost bought the Pontus but glad I didn't since it would have cost even more to ship it back.


I am not saying never buy one or bashing denafrips just know if something goes wrong shipping back is exorbitant

viablex1
t_ramey
366 posts
 
I thought Denafrips paid for shipping if something went wrong the first 30 days, is that not the case?
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shadorne
7,333 posts
 
I have heard the same about another Chinese made DAC that went wrong when virtually new. Fortunately this is rare. Hopefully with the Denafrips it isn’t a design issue otherwise it could happen again. The shipping cost becomes quite a factor for warranty repair but the sticker price is so attractive I am sure you are still ahead. I think everyone should have two good DACs in their setup these days so that one can double check (A-B) for problems - not every issue is obvious to most listeners so it is good to be able to check against a baseline.
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david_ten
2,509 posts
 
I think everyone should have two good DACs in their setup these days so that one can double check (A-B) for problems - not every issue is obvious to most listeners so it is good to be able to check against a baseline.

+1 @shadorne 
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viablex1 OP
24 posts
 
that makes sense having two units and come to find out he may actually pay the shipping not sure. I feel its kind of gray it did work then that started and you make some good points I am ahead for sure. 

I do have a holo coming and checked with them they do have a usa presence.
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