What's up with Soundstage Direct?

Glad to hear the positives.  I don't live that far from the brick and mortar location so I am going to plan a visit there this summer.  Ah.... to be around so much vinyl!

I agree with slaw. Almost 6 weeks ago, I ordered Willie Nelson Stardust 45 rpm from them. At the time, the website said it would ship in 4 days. After several weeks, having heard nothing, I wrote to them. I had to write several times before they responded. They then told me they were "having problems with their supplier" and it would be several more weeks. After another week I wrote and told them to cancel the order. Several days later, I received an email saying I would get my refund in 5-7 days. Two weeks later I still have not received it. I wrote to them again and now 3 days later, I have still not heard from them. I tried calling them during their posted business hours and just got a recording that would not allow me to even leave a message.

I won’t ever buy anything from them again. They are way too flaky and unresponsive - and I still don't have my money back.

I've been to their physical store a half dozen times in Doylestown PA, the last time they exchanged my Ortofon MC cartridge for an upgraded model and did the initial setup on my VPI turntable.   Great guys & gals there.   It's not a "storefront" type place, it's on the 2nd floor, but they've got tons of LP stock and I've never had any issues ordering anything not in stock.   Also a solid VPI & Rega TT dealer.   Seth, the owner, is often there, he's a true vinyl devotee...I think when he was just a kid he cut his teeth at the old Princeton Record Exchange in NJ (a magical place).   Hopefully your interaction recently was a one-off...keep us posted.   

Funny, I've never had a problem with them until just recently. I received a defective record, emailed them on the 19th and received no response. I called the next day in the middle of the day and the message said to call during "normal business hours". Weird. I resent the email and will call again on Monday.

It sounds like there are issues at Soundstage Direct right now.  Hopefully they can get things ironed out before they frustrate and lose prospective customers.  Hate to have things go south for a vinyl source.☹️