What's up with Soundstage Direct?

Funny, I've never had a problem with them until just recently. I received a defective record, emailed them on the 19th and received no response. I called the next day in the middle of the day and the message said to call during "normal business hours". Weird. I resent the email and will call again on Monday.

It sounds like there are issues at Soundstage Direct right now.  Hopefully they can get things ironed out before they frustrate and lose prospective customers.  Hate to have things go south for a vinyl source.☹️

I "used" to be a SSD customer and I "use" to get excellent service and communication but things have change for the worse this year.  A lot of their products are back-ordered when their website indicates in-stock.  Huge delays in order fulfillment and huge delays in getting a refund on cancelled orders.  SSD does not respond to email nor telephone calls.  Unfortunately, SSD is circling the drain and I wouldn't put my hard earned dollars at risk with them. 

I called them this morning at 2:45 their time. Same recording "send us an email or call during normal business hours".

It is now 5 days since I sent them an email regarding my overdue refund. I still haven't received a response.  Has this company closed up shop?  Fortunately I'm only out $55 - I hate to think that some people might be out a lot more money.