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Difficulty with SoundStageDirect

First, I find Seth to have always been friendly and very helpful. However, I have observed companies having serious financial issues in the past and I have to believe that they may also be having significant difficulties. I ordered a VPI Avenger mid-May. I have been sending a multitude of inquiries to Soundstage with absolutely no response regarding my turntable order. Hence, I sent VPI an e-mail questioning why it is taking them over two months to fill my order (via Soundstage Direct) for the Avenger turntable. I was advised by VPI that they did not receive this order and that there are a multitude of other customers on the same boat...obviously sinking. I believe I paid cash so I do not have PayPal to fall on for a dispute. I do have some other options but won’t discuss. I recommend that you should avoid purchasing equipment from Soundstage unless you can physically be there to pick it up. They appear to be in serious financial difficulty. I hope I am wrong but I don’t think I am.
128x128jimmydd
chachi112
17 posts
 
I’ve also had issues with SSD in the past... last September I ordered a VPI Prime Signature from them paid on full, luckily on my AMEX, then It was radio silence for about 6-7 weeks. After that period I kept calling every single day till I got an answer. It was one story after another and finally after two and a half months, mid November I told them to just credit my card and cancel the order and if they did not do so immediately I would be contacting AMEX. Two days later I received a call saying my table had finally come in and if I was still interested they would sell it to me at a discount. I told them no thank you and have not done business with them since 
ricmci
21 posts
 
While SSD may be struggling, there are still some good people in this world. 
moofoo
100 posts
 
I quit ordering vinyl from them months ago as it simply took too long to receive it. I did think they had good discounts on specific lps and had some harder to find rock. Sorry to hear about their financial state. I still get emails from them re: equipment and have looked at their used VPI tables a couple times. 
smoorenc's avatar
smoorenc
15 posts
 
I had to have my monies refunded. I had 6 separate orders that would never ship. These dragged out over 6 weeks. These were in stock LP's too. I don't know what happened to them. I never had issues before with receiving items. I just won't use them anymore.
browndt
83 posts
 
I don't use this company for my orders. However any company that behaves in this manner should  be avoided. For VPI TT and  components
I work with Bob from Bob's devices. Another quality company is Music
Direct in Chicago. Albert Porter is another for Allnic equipment.   In general I like dealing with small operations with a long history and who specialize in a narrow range of components.
These are companies you can talk to and who always respond quickly.
A good test is speed of response when you inquire.  



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