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Difficulty with SoundStageDirect

First, I find Seth to have always been friendly and very helpful. However, I have observed companies having serious financial issues in the past and I have to believe that they may also be having significant difficulties. I ordered a VPI Avenger mid-May. I have been sending a multitude of inquiries to Soundstage with absolutely no response regarding my turntable order. Hence, I sent VPI an e-mail questioning why it is taking them over two months to fill my order (via Soundstage Direct) for the Avenger turntable. I was advised by VPI that they did not receive this order and that there are a multitude of other customers on the same boat...obviously sinking. I believe I paid cash so I do not have PayPal to fall on for a dispute. I do have some other options but won’t discuss. I recommend that you should avoid purchasing equipment from Soundstage unless you can physically be there to pick it up. They appear to be in serious financial difficulty. I hope I am wrong but I don’t think I am.
128x128jimmydd
smoorenc's avatar
smoorenc
15 posts
 
I had to have my monies refunded. I had 6 separate orders that would never ship. These dragged out over 6 weeks. These were in stock LP's too. I don't know what happened to them. I never had issues before with receiving items. I just won't use them anymore.
browndt
83 posts
 
I don't use this company for my orders. However any company that behaves in this manner should  be avoided. For VPI TT and  components
I work with Bob from Bob's devices. Another quality company is Music
Direct in Chicago. Albert Porter is another for Allnic equipment.   In general I like dealing with small operations with a long history and who specialize in a narrow range of components.
These are companies you can talk to and who always respond quickly.
A good test is speed of response when you inquire.  



jimmydd's avatar
jimmydd OP
24 posts
 
Agreed that a company such as this should be avoided. Thank you for the leads as I now need to purchase another turntable system.  I am in touch with my cc company as I now have determined that I used a card...just need to see if it was used as a debit or credit.  I hope credit.

An yes, many people say how great Seth was, and perhaps he is a very nice person at heart...but he kept taking orders while the boat was apparently sinking.  Suspect his business ownership days are numbered.
opus125
7 posts
 
I did the Preorder for The Rolling Stones box set early June. Set was to release June 15. I still don’t have them. After 4 weeks I sent email and was contacted promptly. “We are behind on stock and continue to fill orders as they were received”. They offered to refund. If I refund I’ll lose nearly $100 discounted preorder price on something I really want. I may hold out a little longer but am getting antsy after reading this thread
jimmydd's avatar
jimmydd OP
24 posts
 
How long ago did you speak to them? IF they have been purchased by another, I don’t know if they are obligated to honor your order. Best of luck! I would most likely use Music Direct, ImportCD or some other fully viable company.
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