What's up with Soundstage Direct?

Contact your credit card company to get the charges reversed NOW.  SSD's policy of charging your credit card ON THE DATE OF YOUR ORDER is contrary to musicdirect, acousticsounds, and elusivedisc.  These companies charge your card WHEN THE ORDER SHIPS.  Seems that SSD has had a cash flow problem for some time. 

CONTACT YOUR CREDIT CARD COMPANY NOW.

I placed 2 orders totalling over $200 in late June/early July. Haven’t received them and they will not answer multiple emails or phone calls. I get the same message to call back during business hours when they should be there. Thanks for the advice on the Paypal claim. I reported them and we will see what happens. I am thinking of reporting them to the BBB as well. I have spent at least $1,000 with them over the past few years, very dissapointing. 

Update: I’ve received refunds on all of my orders I placed with a credit card and paypal.


With some cc companies, there may be a time limit you have to file.

The downside, going forward is we probably won't see the major on-line record sellers offering 20% anymore.

Elusive Disc is offering 15% off now.