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Wilson Audio paint problems

Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski
essentialaudio
1,147 posts
 
If you only called Wilson once, keep trying until you get through. It sounds like something the warranty should cover, especially given Wilson's emphasis on the finish.
splaskin
169 posts
 
If you prucahsed the speakers new from a Wilson dealer, he will contact Wilson for you and take care of everything. If he is an authorized Wilson dealer, and fails to do this for you, I would contact Wilson with a complaint. Wilson insists that you go through the dealer for warranty work.
tabl10s's avatar
tabl10s
1,008 posts
 
If the Ferrari paint job doesn't come out of your pocket, you're good to go.
jaybo
4,478 posts
 
the dealer should take the bullet, and replace (they can handle the manufacturer) . its funny that tens-of- thousands-of-dollars mean nothing 'after' the sale.
dgad
782 posts
 
I repainted my Watchdog Subwoofer a custom color. It came out beautiful and could not be happier. Why I say this is that it was done by a good car dealership & the old Wilson Paint was looking dull and had some markings. I great paint job will do the trick. Unless the cabinet itself is cracking and this is a different story.

As a rule, I took out all the drivers and you probably can get the foam from Wilson to replace in front. Their speakers are very well designed and serviceable. Your dealer should help with this.
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