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Wilson Audio paint problems

Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski
ricred1
1,412 posts
 
Wilson Audio customer service is outstanding! I've owned Sophia 2s and now Sophia 3s and I couldn't be happier with the built quality, sound, and outstanding support I receive from Wilson. Recently, Wilson put me in touch with a cable manufacture to help me decide on the best cables for my system.
budt
157 posts
 
Did Wilson really put you in touch with a cable manufacture company? That is simply above and beyond.
stringreen's avatar
stringreen
5,112 posts
 
I've heard others complain of paint issues on their Wilson speakers... Wilson knows that their speakers will be shipped...why don't they have a shipping container that will not damage the speaker? I've had my Vandersteens shipped twice across the country, and the finish is as gorgeous as it was when it left the factory.
ricred1
1,412 posts
 
Budt,

They really did, because I was having problems getting the local dealer to let me evaluate the cables at home.

Stringreen,

Wilson Audio paint problems had nothing to do with shipping. They had a bad batch of glue that was causing problems. I know, because my Sophia IIs developed a slight crack. Wilson went above and beyond what I expected. They arranged to have the speakers picked-up and return to them free of charge. In addition, they allowed me to upgrade to Wilson Sophia IIIs at a very reasonable cost and shipped them free of charge. My dealer of 20 years has told me stories of Wilson going above and beyond many times. No, they aren't for everyone, but from my perspective their customer service is more than commendable.
tmsorosk
1,013 posts
 
Thanks for that input, I will avoid them at all cost .
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