What responsibility does a seller have to tell a customer an item has been serviced?


A few months ago I bought an expensive pre-amp from a dealer here on audiogon. This is a long time known dealer with an 100% approval rating.

I went to his home to listen to it and there was one quirk about the design I didn't like about it but I thought I could live with it. I had spent so much time and effort to get it. A pretty long drive. When I brought it home and within 24 hours by the afternoon of the next day I realized I couldn't live with it I called him to return it. 
He didn't want to take it back. On his website he has a 30 day return policy. Unfortunately not being an experienced buyer I did not know there is a hidden tab on audiogon saying no returns. Why is this not stated on the main page?!

I was furious and he said he would take it back if I forced him to but he already had another buyer for it. I felt bad and there was a (hidden) no return policy so I let it go.
I had given to him two excellent pieces, the pre and an integrated, and cash for it so I lost quite a bit of money on the deal. I'm obviously not an experienced savvy customer.
I asked him to just give me the pre back for the piece he sold me and keep the rest but no deal. And he told me the pre I gave him in perfect condition, the one I wanted back, wasn't working so he had to send it in for repair. But I shouldn't worry about it. What?!!! I drove it to him I didn't ship it! And why shouldn't I worry that I gave him a non working component when I told him it was in perfect condition?!

Then about a month later I saw he had it listed for sale. This was about 2 AM and I immediately wrote him asking for it in exchange for the item I bought being that the sale he had fell through. Early the next morning hours later he told me it was sold and he had taken it down.

He did list my item he sold to me on audiogon for a couple of months at his expense but no sale. I finally at an extreme loss as I said was able to use it for credit towards another item being sold by another audiogon dealer. This dealer told me he spoke with the American distributor of the brand who told him the first dealer had sent it to him for repair. This was not told to me. Of course I was outraged. But I hadn't asked. If I had known I would never have bought it.

So this is my question: What obligation does a seller on audiogon have to tell a client an item has been serviced if a dumb customer doesn't ask?


Still burned by the loss of so much money and the jerking around and what seems to be a couple of lies.

roxy1927
I, for one, wouldn't consider a serviced item to be a negative. Quite the contrary.
If I am selling something, and find an issue, I will have it corrected before selling. 
If a buyer finds the need to have an unserviced unit, then he/she should buy new.
B
I bought a Doshi modified amp here from someone with thousands of posts and perfect feedback.Turns out the amp had been back and forth for repairs more than once just before I bought it, which was not disclosed in the ad. When I got it, it stopped working after a few hours. I very well might not have bought the amp had the seller disclosed the repair history. I lucked out, as Nick Doshi agreed to fix it, and did not charge me for it, so I never confronted the seller about it.
Elizabeth- LOL would you suggest neon lights?

One thing to keep in mind is that this is a hobby for most people on these forums, but serious business for others.  As a hobbyist I'll pay extra to funnel through a few amps to find the right one, or sell an item cheaper because I want to get it out of my house.  Two years ago I made an offer on one Rel S3 sub.  The dealer wanted to sell the pair and wouldn't break them up- he was rude about it.  I bought one cheaper and in better condition, used  it for a year and resold it for about the same money.  The dealer is still trying to sell the same sub.  Different strokes for different folks.  Roll with it and don't make the same mistake again.
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Depends on the repair.  Some repair work that I do I know will last for ever.  Other components especially older ones with cheap circuit boards I know may have long term issues.  It does not always go smooth.  It depends on the repair being done,

It would have been nice to day that the manufacturer repaired the unit or is a local prepare person did the work.  But you heard the unit work perfectly so your only gripe is the issue that you now feel you cannot live with.  That person could have just sucked it up because you were a nice guy just like you were asking that person to do.  But that person is not obligated and you did not ask for a in home trial period.

If all it comes down to is a clicking in the volume control, that have someone swap it out for one that does not make any clicking sound.  Would that make you a satisfied buyer?

Anyway he is not obligated but it would have been a nice gesture.

Happy Listening.