This thread is giving me PTSD, you mentioned looking at Audio Research... I had a poor experience with Audio Research and their HD-220 amp (bought used from my local dealer $5k), the amp was problematic from the start, had to be sent back multiple times for service over a few years until they finally said that its irreparable and they tried to SELL me some replacement monoblock
DS450M
amps, for $4k. I didn't accept and am stuck with the HD-220 paperweight, hoping to make something of it eventually. If you look around you'll see HD-220's and
DS450M
(for $4k). If you're looking to avoid this situation, I would not recommend dealing with AR. Or
Esoteric A100 Service Nightmare
My Esoteric A100 which has been stuck in a safety circuit mode after an electrical surge. I have contacted the Esoteric Service department and the unit was shipped to TAP electronics in Buena Park CA. I was contacted by the service department that the A100s cannot be serviced in the US and must be shipped to Japan due to a required tool that is only available in Japan. What??? I was quoted a shipping charge in the thousands $ and that there is no guarantee that the unit is even salvageable. The interaction with TAP electronics was a nightmare but its not relevant here. A100 has essentially become an expensive paper weight. I am disappointed and puzzled by the lack of adequate service support for a unit that sold for over $18,000. Any thoughts or recommendation on addressing this unit? I am ready to consider the unit dead and move on. This is unfortunately a last resort plea before I drop this unit to recycling.
Regards
Frank
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- 38 posts total
- 38 posts total