I have to disagree with you there Bob. These Rocket 88’s are supposedly brand new in the box. I haven’t received them yet to be sure. It’s my mistake I bought the bi-wires instead of the full range, and I didn’t ask Audioquest for any favors or returns. But it wouldn’t have cost them a penny to offer to exchange them instead of asking for $100 right off the bat to rectify my error.
Good customer service buys you good will and future business. But as you say, it’s my mistake, not their’s. I’ll pay for it, but won’t be rushing out to purchase more Audioquest products, because you should take care of your customers better than that. They missed a good opportunity to go out of their way to do so and ensure my customer loyalty.
To belabor the point, I recently purchased a Shunyata interconnect after receiving some great customer service from them when inquiring about a second hand Shunyata Denali power conditioner I ended up purchasing from a third party. I even got an assurance they would honor it’s warranty. What comes around goes around.
Anyway, I’ll stop whining now.
Mike
Good customer service buys you good will and future business. But as you say, it’s my mistake, not their’s. I’ll pay for it, but won’t be rushing out to purchase more Audioquest products, because you should take care of your customers better than that. They missed a good opportunity to go out of their way to do so and ensure my customer loyalty.
To belabor the point, I recently purchased a Shunyata interconnect after receiving some great customer service from them when inquiring about a second hand Shunyata Denali power conditioner I ended up purchasing from a third party. I even got an assurance they would honor it’s warranty. What comes around goes around.
Anyway, I’ll stop whining now.
Mike
