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Wilson Audio- The rest of the story

The rest of the story:
06-05-10 I posted my Wilson Sophia II right speaker had developed a razor thin crack in the cabinet between the top and bottom portion of the speaker. There was much debate within myself as to what course to take. My first option was to return the Sophia II’s and have the cabinets rebuilt with the same drivers. My second option was to return the Sophia II’s and pay additional money for the new Sophia III’s. I decided to return the Sophia II’s and I am now the proud owner of Sophia III’s.
Although originally disappointed with the development of the razor thin crack in the Sophia II, this experience has reinforced why I believe in Wilson Audio. My dealer and Wilson Audio have been above reproach during this whole ordeal. Wilson Audio arranged for the Sophia II’s to be picked-up and returned free of charge. The Sophia III’s were shipped 1 day early. There has been much debate over the cost of Wilson Speakers relative to their performance. I am not rich and it has taken me over 20 years as a music lover to get to this point. Lots of selling, trading, and saving to own Sophia III’s. I love the Wilson sound: the clarity, the pinpoint/life like imaging, and no other speaker I know of has the Wilson dynamics. With proper matching of equipment, the Sophia’s are simply magic to my ears (and my wife). The great news for me is the service matches the quality of the sound. I realize from my own experience and submit that we purchase high-end products for several reasons: sound quality, pride of ownership, expectation of outstanding customer service. Wilson Audio and my dealer has exceeded my expectations of what high-end should be! I’ve only had them for a couple of days, but here are my initials impressions.
Bass- tighter and significantly more impact
Mids- slight haze has been removed
Tweeter- too soon to tell
Overall I can’t see any current Sophia II owner not being extremely satisfied if they upgrade to the Sophia III’s. More to come as they break-in!
My system: Densen B-350 mono-amps, Densen B-250 preamp, Rega Apollo CD player, Kimber Hero interconnect, Clear Day double shotgun speaker cable.
ricred1
jfrech's avatar
jfrech
1,816 posts
 
So I live the USA. We're in a free market economy. You are free to buy and sell at whatever price you want with your money (depending on gov't regulations where they exist).

Wilson employs american workers, builds their goods in the USA, pays heathcare, benefits, wages and has a r&d and sales/marketing cost as well. Cost of parts is only one factor in markup.

If you don't like their product, fine. Go buy something else. If you like their product, buy it. Ranting on profit margins is best left to our free market system, free to move to other countries/economic systems or take it up with US Congress. (Gosh knows, maybe they'll pass a Wilson Speaker Consumer Protection Act)

Until then I'll love my Wilson's and won't loose a wink of sleep on the price I paid or the great service I get from them and my austin based dealer. Of course that sound is pretty damn good to and my toes are tapping to the tunes as I type this...

Ricred1, congrats on your purchase and a very very fine set of speakers!!!
nolitan
865 posts
 
Glad all things worked out. The level of service from Wilson has always been exemplary. Granting the prices they charge, it would only be reasonable if they offer such !
musictime
12 posts
 
Jfrech,

I just checked out your system and the many different types of Wilson's you have owned. Bravo on your system, and I think you are a good source for commenting on the speaker line and commitment of Wilson to their customers.

MusicTime
srwooten's avatar
srwooten
694 posts
 
It is great to hear of companies that do the right thing. Thanks for taking the time to let us know. Info like this sticks with me.
bjbcab
131 posts
 
Ricred1-- congratulations on your purchase and it is nice to hear of companies doing things the right way.

I had similar experience last year when I purchased my w/p 8. Wilson told me they were replacing with Sasha. This was in feb or march. Offered w/p8 at lower price with option to buy sasha for diff. Wilson would pick up all shipping and the dealer had to instal twice. BTW my dealer is same as jfrec.
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