Problem with my Sony SCD-777ES


My Sony has developed a problem. It generally refuses to play SACDs, and when it will play them, it does so with a very audible mechanical clicking sound. A bit temperamental with redbook CDs as well.

Here in the SF Bay Area, Sony no longer has a repair depot that accepts customer drop-offs. I would need to ship the unit to them, which I would prefer to avoid if possible. To get counter service, I need to go to a Sony authorized service provider, but I wonder if any of these shops really know what they are doing with a unit like the 777.

Any thoughts?
Ag insider logo xs@2xdrubin
Considering that the 777ES is primarily an SACD player, and yours apparently has stopped, I would say this is a major problem. I think shipping it back is the best solution. In fact, if still under warranty you might insist on a new one from Sony. They will probably refuse, but I consider this type of problem completely unacceptable for such a high quality product. Good luck.
As a shot in the dark, you may want to get out a Q-Tip and isopropyl alcohol and attempt clean the lens. It may work and save you a real hassle in shipping.

I hope it works.
Drubin,

I love my Sony SCD-777es !

I have experienced the same problem once in the past year.

It is caused by extreme heat resulted from extensive brake-in period playback.

Turn it off and let it cool down for an hour or so.

Also you have to make sure that the SACD transport is leveled. Stop by your local SEARS store an get an acrylic circular level (Cat # 939891).

Open the SACD player drawer and put the level on top of the gold weight of the transport and made the necessary adjustments.

I hope this helps.

Good Luck,

Frank P.
Drubin, to my dismay, I've had the same trouble with my unit, while breaking it in. It just balked with certain SACD disks, wouldn't play them. But then I had no trouble with the CD version of the same disk. Possibly Tube guy is right in that the unit got too hot under continuous play. Haven't had the trouble since, touch wood!
Cheers,