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What would you do?

I sold a Meridian 508.24 to a member, and upon his first week of ownership, I called to see how he was making out with his new CDP. He told me that the unit skipped and because he did a lot of recording that he could not use it. He stated that he wouldn't feel right about selling something that he knew had a problem.
After hearing him out I agreed to take it back and see for myself what the problem was.I told him that he need to isolate the unit and he came back with, "I own B&W's 800 and I know what I am doing."
Upon getting the unit I played three hours on it with no problems. I knew it wouldn't skip but felt I needed to go the extra mile with him.
I called him and told him there was no skipping when played for three hours. He stated that he couldn't use it. I sent his money back and E-Mailed him and told him I wanted to leave him a negitive feedback. I have yet to leave him feedback.
I sold the unit and lost money on the sale.
There are many members out there that have alot of wisdom on deals like this. What would you do?

Thanks,
Gary

128x128glory
hpims
125 posts
 
Post a neutral feedback. I did this to Tom in Ithaca, who sold me a pair of speakers that were "mint" yet had a noticable ding on one corner at the bottom. He claimed he could not see it! Yeah,I moved on, and the Audiogon system did accept the neutral feedback. He left no feedback for me, since he was busy counting my money...... What could he say? My money got there too quick? :)
c123666
871 posts
 
I have this Tandberg 3008A preamp; I was screwed by the Audiogon seller and in the middle of a the dispute process. the only way to battle these irreponsible buyers, and sellers, is to use the feedback system. Go for it.

You should definitely leave feedback; simply state the facts with nothing subjective. The truth is always the best and all that rot.
danlib1
819 posts
 
Careful with your criticism of the Audiogon feedback system boys...this thread will go "poof" like so many others if you criticize the mother ship.
jea48
2,944 posts
 
Glory, It is your call. At the very least he deserves a neutral feedback. I just reread your post again and imo you did nothing wrong. I have only sold 2 items here on Audiogon, an Adcom 565 preamp and an Audio Research LS3 preamp. I too after about a week contacted the buyers and asked them how the units were working. Imo your buyer either had buyer remorse or the unit did not mate well with his CD recorder. Maybe there is a lesson to be learned here, don't ask if they like the equipment. You opened the door, and apparently he rushed right in. I can guarantee if I or anyone else who has posted here had bought the CDp from you, and it was skipping you would have been emailed or called immediately. I would not have waited for you to call me!

Jim

audphile1's avatar
audphile1
1,368 posts
 
As long as you got your unit back and it is in the same condition as when you sold, why would you complain about it? After all you sold it again. What you should have agreed on in the first place is if you take the player back, he would pay all the fees - your sales ad fee, shipping cost and whatever else was involved. As far as I'm concerned, he should be greatfull that you took it back and leave you a positive feedback. If you try to leave him a negative feedback it won't be fair, because you made an offer to him to take it back. The player does not skip, so he didn't like the way it sounded, but I am not sure if he would demand his money back if you hadn't contacted him first. This is just another lesson for all of us I guess.
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