Anyone else having trouble getting Wadia repairs?

call wadia....something is amiss with the dealer..

Mitch

This is a laser product and like a light bulb they eventually need repair. Remember that your 830 was not built yesterday, but you are lucky. You purchased a product from Wadia, Be patient, they can still get parts for this unit. And even if they closed the doors, and filed chapter something, the absoloute worst case you could get your unit serviced by GNS. (not that Steve is a bad guy either)

I can not say the same for most other CD units that are 3+ years old from other manufacturers that can no longer support product because lack of replacement drives, etc. Then what do you do?

Wadia just annoounced several new products at the CES show. (and they look to be very nice) What would make you think that they would be having troubles?

Your problem is with your dealer finding your paperwork, why would you go and flame Wadia on this forum, These guys build product with the best long term CD drives available, state of the art decode chips and software, and rugged power supplies.

Your have to use your head, This is the equal to saying bad things about your car mechanic while your car is up on the lift. If it was my CD repair facility I would not be in a big rush to repair your unit.

Thank you all who responded, I found your input very insightful and helpful. Edwards, my post was very respectful and I did not knock Wadia, I simply asked if anyone else was experiencing a similar problem in getting timely repairs done. I think two months is the point where you can start to ask "where is my unit"-and if Honest1's experience with a repair taking 8 months is "business as usual", then maybe manufacturers shouldnt be surprised if high end audio business dwindles. I'm sure the problem is at the dealer end, but my inguiry was to see if anyone had trouble at the manufacturer's end.

i have had success contacting Wadia directly regarding other services. their contact info can be found on their website: http://www.wadia.com/company/email.htm
best of luck.
scott

Someone who has been involved in phases of this business ranging from manufacturing to sales, explained it to me like this: You have a small company with a fixed number of employees. Nobody can predict future sales and the company wants to keep it's workers working. This can result in back orders. Now, management has a choice: Fulfill a backorder for a customer who can cancel his order (and lose a sale) or work on your warranty repair (you aren't going anywhere).