I've owned my Duos, new, since around the time I started posting here, 2006? Nary an issue, but everytime I reached out to the company directly, I received a response promptly. I'm not going to raise doubts about the OP, but whatever is going on, it is not consistent with my experience with the company (which last replied to a question I had within the past couple months).
Why has Avantgarde Quality Slipped ?
I purchased a pair of Duo Omega Speakers last year.
The dealer came to the house and installed them along with all the electronics.
From the first time the speakers played their was a noise in the left speaker and the speaker connection kept dropping out. It took a few weeks to convince the dealer to return and take the internal speaker amp back to his shop.
In the end it took about 4 visits to my house to repair both new speakers plus it cost me another $800 dollars to fix the new speakers.
I've had problems with Avantgarde and the speakers from day one, spent lots of money repairing them, several weeks without any speakers and now just recently I've written three letters to Avantgarde and that have not acknowledged a single letter!
What happen to them? Is the company now run by Accountants instead of music lovers?
Has anyone else had problems with Avantgarde customer service and poor quality control or is it just how they deal with people living in Asia?
The dealer came to the house and installed them along with all the electronics.
From the first time the speakers played their was a noise in the left speaker and the speaker connection kept dropping out. It took a few weeks to convince the dealer to return and take the internal speaker amp back to his shop.
In the end it took about 4 visits to my house to repair both new speakers plus it cost me another $800 dollars to fix the new speakers.
I've had problems with Avantgarde and the speakers from day one, spent lots of money repairing them, several weeks without any speakers and now just recently I've written three letters to Avantgarde and that have not acknowledged a single letter!
What happen to them? Is the company now run by Accountants instead of music lovers?
Has anyone else had problems with Avantgarde customer service and poor quality control or is it just how they deal with people living in Asia?
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- 28 posts total
Onhwy61, does this sound familiar? |
My heart goes out to you. Give Aventgarde one more chance to fulfill their obligation or the next letter they receive will be from your Attorney. Same thing goes for that dealer. It's obvious you have to take it to the next level.If you have all your receipts and the speaker is still under warranty, they won't have a choice. You could hit them where it hurt's and demand all your money back! I'll bet they will be more than happy to fix your speaker rather than give your money back. Also demand the $800.00 back......Good luck |
- 28 posts total