has anyone had problems with wadia service?

excuse me "jwmazur":

seattlehifi posted questions about why i didn't contact a dealer with my service issue. the point of my subsequent post was to answer the questions posed by seattlehifi. if you think that my comments constitute "bemoaning" then you don't have to read them.

aside from the fact that the wadia website says to contact wadia for service, as i explained, it did not occur to me to contact a dealer from who i did not buy the player for assistance in getting service. what you may not know is that there is a fair amount of turnover among wadia dealers in illinois, and it makes even less sense for me to contact a dealer for service on a product after he is no longer dealing in the product line.

i wrote the next post to explain that i did not fault seattlehifi for defending the reputation of wadia. since the guy is a dealer it made sense to me that he would do so and i thought that it was a nice gesture for him to make the offer. but if i am going to contact dealers from whom i did not a product, it makes more sense for me to call a current local dealer since they would presumably have the same information that i could get from seattlehifi.

Seattlehifi,
What you state about the dealer being the front line is factually wrong, and unsupportable, especially if the unit was a private sale.
Facten gives a great response, and I totally agree with him.
Get it together Wadia!

seattlehifi:

i noticed that you do not carry the krell product line. if you did, you would realize that when a customer wants service on a krell product, they contact krell. it's the same with bryston.

i appreciate that you want to provide good service to your customers and you extended an offer to help me, a non-customer, but you might want to make yourself a bit more familiar with the wadia service policies and what is actually stated on the wadia warranty. a warranty is legally binding, so a customer has to rely on what is stated on the warranty and not on the statements of dealers or other parties not named in the warranty, no matter how well intentioned those statements might be.

in your case, your hypersensitivity and somewhat over-the-top defensiveness of wadia make your offer suspicious. from my perspective, you could post the information that you have to offer and be of service to not just me but to anyone else who might need service from wadia.

However, I do represent the Mark Levinson line which fairly recently released the 500 "H" series products which were designed to be field serviceable (yes, that means repairs) by authorized dealers. ;)

Read Burt's first response to your post again. He did not ask you one question about your experience. He offered an explanation and his contact information to set you back on the rails. Again, he did not ask about anything. Now you are suspicious of his offer?

Burt, I would walk away from this one and let him continue to handle it on his own.