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Need help with Apple Airport Express

I bought an Apple Airport Express so I can connect my Marantz SR-7007 to my wireless network. I want to use it as a wireless client. I have an iMac and AT&T uverse is my Internet provider. The Airport Express configures properly ONLY IF it is connected to the router with an Ethernet cable. I can not get it to work with the Wireless network. I've googled directions and tried everything. Can anyone help, or do I have to have an Apple tech come to the house ? Thanks
mabonn
wescoman
112 posts
 
You need to contact the Apple Tech Support line and have them assist you with installation. I had similar problems and they were resolved after thirty minutes on the phone with Apple. They're very knowledgeable and will take you step-by-step through the process.
bojack
539 posts
 
Had the same problem w/mine (amber light would not change to green) and had to reset it to factory setting via the small button (must be done w/a paper clip or ball point pen) and go thru the set up menu again on my Mac. If this doesn't work, call Mac tech support.
czbbcl's avatar
czbbcl
1,699 posts
 
You need to set it up to join your existing network and then enter the name and security code for your network. This should do the trick.
mabonn OP
164 posts
 
Thanks for your help. I spent nearly an hour on the phone with Apple tech support. Still no luck. The support tech said he would send a report to engineering and get back to me in a few days. If that doesn't work, I guess I will return it and get a Squuzebox Touch.
kijanki's avatar
kijanki
3,575 posts
 
I second Czbbcl, you need to join existing network since AE does not work in peer-to-peer mode. You need to enter name and security code with Ethernet cable connected to your computer.
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