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Question about VPI Warranties

Hello all,
Not long ago,, I bought a piece of brand new VPI factory sealed gear from a fine seller (name witheld), and the question I have is, will I have any sort of warrantee from the manufacturer? On thier warrantee card, it clearly asks for a Dealer's name-address, but it appears the seller is reluctant to provide such information, and I don't know why this would be a problem? Unless of course thier is a grey market for VPI products, (which I strongly doubt?)

Provided there is no such thing as a "grey market" with VPI Products, I'd then assume the seller did indeed buy the component from an authorized dealer, and I see absolutely no harm in the seller providing me this information, and just saying "That it was a Christmas Gift"? Mark
markd51
pmotz
375 posts
 
Since you know the seller I would suggest calling and/or e-mailing VPI to see if the warranty is transferable. In the event there is an "issue" with how the seller got the item you know who to go after. I think it would be best to find out now if the item is not as it was presented. To ease your fears, if the seller is a regular on Audiogon I wouldn't think the worst, 99% of the folks here are good up-standing citizens, some of them are just a little socially inept!
narrod
1,064 posts
 
Couldn't disagree more wiht Stilts1's comments. I've been a VPI customer for years and they have ALWAYS been helpful and responsive.
slowhand
605 posts
 
I have to agree with Narrod. I have owned VPI products for years and have spoken with Harry Weisfeld many times. He has aways been very helpful and he would even go out of his way to help me. I highly recommend VPI for their products and their service.
jbello
115 posts
 
If VPI did not fix something under warranty it was with good reason. You would need to look long and hard in audio to find a better company to work with.
markd51 OP
741 posts
 
To chime in again about VPI, I too have nothing but praise about them. In '97 I bought my HW-19Jr from Jim at MusicDirect (Walk-In Sale). Well around 2000-2001, I had noticed one day the Platter had cracked in about 6-7 places originating from the Spindle/Bearing, and radiating out towards the edge of the Platter.

My first thought was the Spindle Clamp caused this, but I never clamped my LP's like a gorilla, nor ever left the Clamp tightened when not in use. As some of you may know, the Jr's Platter has the Bearing press-fit into the Acrylic Platter, and is not like the MK-IV Platter which just "lays" on top of the Bearing Flange.

Spoke with Jim about it, he shipped it off to Harry, and Sheila for examination, and they replaced the Platter free of charge, even though my warrantee had long expired. That's what I call customer service!

BTW, the Seller I bought from did provide me with the Dealer's name, and I'm just going to send the card in filled out with said Dealer's name on the card.

Of course, if by remote chance I ever have a problem with the product I bought within the warranteed period (1 Year), I reckon I'll just have to cross that bridge when I come to it, and perhaps state "That I myteriously somehow lost the bill?" lol

Thank you folks for your help, and advice, it's deeply appreciated! Mark
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