Troubles with Sound-Smith return communications?

I sent two cartridges for retip to Soundsmith almost a year ago - with a return authorization number. I have emailed and phoned numerous times and have gotten no replies whatsoever. I don't know what to do...

Sound Smith was at The Show in Las Vegas earlier this month. They more than likely spent months preparing their product presentations. He's on holiday somewhere warm.

Will he be in Atlanta @ Expona in the spring?

Thanks for all the good suggestions. Going to visit them is to far and to expensive. It would solve the problem, but Sunnyvale, CA to Peekskill, NY is quite a trip right now.

A little hope appear from my cell phone records. I seems that they tired to send a FAX th my cell phone. Must have been confused.

I will call again tomorrow.

I have reposnded to this gentleman - but he does not seem to answer my return calls. I will try again today.
His B&O 4002, which needed unusual obsolete parts, is all but done and has one remaining intermittent problem, which I am determiend to find and repair.

The gentleman above I think is correct in saying that my work is in high demand due to my one year full unit warranty when I am done. I think that no one else works at this level, and warranties at this level. I have serviced B&O for over 40 years, as well as most all other brands!

But the additional story is that due to the economy, I have had to fire half my staff. I have no secretarial support now, get over 200 calls and Emails a day. I work till after midnight many nights to try to answer phoine and Email questions (most often not even involving a repair or one of my products) to do what I can for folks.

Our 800 nunmber does work, our phone DOES work, and one can ring it.

I suggest to those that do not want thorough, one year warranteed repairs, that you go elsewhere. I am one person, I take pride in what I do, and I do my best to answer and communicate. But I am human - some things do get delayed due to unforseen damage - and I do my best to do those on my own time -WITHOUT CHARGE.

Peter Ledermann/President/Soundsmith