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VPI Customer Service

Recently ruined one of my self adhesive strips in my VPI stainless steel clamp. Called VPI on a tuesday and on friday received 5 strips in the mail. Its very refreshing to see a company still producing excellent customer service and the service was without charge. Want to extend my best to the crew at VPI for their excellent and expeditious work.
128x128needfreestuff
needfreestuff's avatar
needfreestuff OP
386 posts
 
They are about 4 inches long and 1/8 inch wide that run on the inside lip of the clamp. There are three of them on my clamp to keep it from rubbing into the platter and the vibrations down. Hope this helps.
manitunc
795 posts
 
I have gotten similar service from VPI, and from Sota and Oracle. That kind of service has made me a customer for life and I will always look to their products first before making a buying decision on a new turntable. I may stray sometimes, but I will always consider and recommend their products
stringreen's avatar
stringreen
5,112 posts
 
Yes....mine needs replacement too. I cut Gorilla tape the appropriate size and replaced the pieces myself. Generally it works fine, but on a very few records, my tape is a bit too thick and I have to kind of coax the ring on.
actusreus
733 posts
 
I didn't know VPI had a stainless steel clamp. I thought they had the standard delrin clamp and a stainless steel center weight. Is this something new?
needfreestuff's avatar
needfreestuff OP
386 posts
 
Actusreus I am talking about the ring clamp not the record clamp. I bought mine about a year ago although I don't know how long they have been making it. Maybe someone will chime in and let us know how long. You can go to elusive disc they have a VPI store and see the product.
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