Theta reliability?

I have had problems with Theta Data IIs and a Data III. The worst part was the fact I wanted the machine fixed locally to avoid a very expensive freight bill sending them back to the US - but Theta were fairly uninterested. When we ordered a laser to see if that was the problem they sent one out that did not work and then when we sent it back they complained it was not the one they had sent. Then when we ordered a servo board to see if that would work they sent us a refurbished one that was junk - lots of soldering over the circuit board traces.

It is a real shame because I like both transports from a sound point of view.

Never had a problem with my data basic transport. My casa-nova has been back to the factory once and I fear it will need to go back again. I find myself having to reboot the system every five or six days in order to get the sound back. My DaViD is currently back at Theta.(first time) Great sounding equipment but very temperamental. Can't wait to buy a dreadnaught! When this stuff is working there's nothing like it.

I thought I had a problem with my theta miles I sent it back to them they tested it. It was fine And when I got it back did did a free software upgrade and wouldnt even charge me. I have a good exspereince with them. Great sounding gear also