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Vinyl manufacturers don't stand behind product?

I was wondering if anyone else experienced the same thing I did when I tried to return for exchange a new album and was told the retailer did not take back or stand behind vinyl records. I was told the manufacturers no longer take back defective records and this has been the case for about 10 years. As a result the retailer refused to take the album back for exchange of the same album. It's been quite a while since I've had to return an album but I purchased two that were defective this week(one had a number of pops and the other had the center label off center by about an inch- my needle slid right over it at the end of the side). These were both 180 gram audiophile(supposedly) pressings. This is the first time I've encountered any company not taking back defective product.
Thanks in advance for your responses.
mitchchavis
twl
3,251 posts
 
I've never heard of anything like that. I think the dealer was pulling your leg. However, I can truthfully say that I haven't had to return any records in the last 10 years, since I haven't had any bad ones in at least that long. I really believe that the manufacturer will give a replacement if it is truly defective. But a retailer may not want to be bothered with dealing with it. Just my 2 cents.
herman
1,974 posts
 
A shop near me told me the same thing, the distributors won't take it back. I guess it is up to the retailer whether they want to eat the return.

I checked Music Direct's web site and they exchange defective LPs. Probably a bigger operation than your local retailer but your local guy may wish to reconsider if you suggested taking your business elsewhere.
nrchy's avatar
nrchy
2,111 posts
 
I just bought a copy of Dark Side of the Moon for my brother-in-law. When he unwrapped it there was the residue of a sticker including glue and paper on the LP. The VPI 17 would not remove any of it. I brought it back without the receipt and the person gave me credit for the LP and ordered three more copies. When they came in I bought all three of them.
My expereince was pleasant and I will continue to buy from this local dealer.
I buy lots of LPs on the internet but not from AudiogoN where the prices are out of line!!! Whenever possible I buy from the local shops, but sometimes they don't have what I want, then I go to the web. Not the other way around since I had worse on-line expereinces than I have had locally.
The dealer you mentioned should offer a full refund and get another copy for you. He is lying, I bet...
mitchchavis OP
80 posts
 
The retailer is pretty big here in the Portland,OR area but it's worth a try. I'll see what the manager says(I was told he won't be in until Tuesday). I did call another of their downtown stores and the info was confirmed by that store. It's a shame the manufacturers leave it up to the retailer to handle their quality problems. I'm curious if this is a standard now or if some manufacturers do take back their defective vinyl.
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