2. analog
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Vinyl manufacturers don't stand behind product?

I was wondering if anyone else experienced the same thing I did when I tried to return for exchange a new album and was told the retailer did not take back or stand behind vinyl records. I was told the manufacturers no longer take back defective records and this has been the case for about 10 years. As a result the retailer refused to take the album back for exchange of the same album. It's been quite a while since I've had to return an album but I purchased two that were defective this week(one had a number of pops and the other had the center label off center by about an inch- my needle slid right over it at the end of the side). These were both 180 gram audiophile(supposedly) pressings. This is the first time I've encountered any company not taking back defective product.
Thanks in advance for your responses.
mitchchavis
pbb
1,135 posts
 
Vinyl record making must have died and gone to Heaven, because when it was all that was around returning poor pressings (you name the defect they had them)was a regular occurrence. Now TWL are you saying that they are all perfect? My oh my!
david99
1,467 posts
 
I bought a new copy of Tom Petty (the last DJ) from Toys From The Attic and I was amazed at the terrible comdition it was in.
It was dirty for one.Had a severe warp and surface noise like you wouldnt believe.
TFTA gave me full credit.I bought 2 Bob Dylan Sundaze monos with the credit.
The Sundaze monos are very nice LP's!!
Where's the quality control with some of these re-issues?
Floyd's vinyl re-issue of DSOTM is hit or miss from what I've read also.
twl
3,251 posts
 
No, Pbb, I'm not saying they are all perfect. I am saying I haven't gotten any defective ones in a long time, so I do not know if there has been a change in the return policy.
mgottlieb
334 posts
 
I find very few defectives, but I've never had a dealer refuse to replace one. That includes 5 or 6 different mail order dealers, and Classic Records is also particularly good about returns.
elizabeth
6,726 posts
 
Just a reminder that the record store has a profit margin... On a single LP that is selling for $20 the profit is only like $2.00 (after you take out all the shops' overhead costs) then a person brings back a record. If the shop took it back, eating the cost is the only profitwise thing to do. the cost of labor in returning the defective LP is probably as much as he would get as a credit on his account. When all there was were records, the stores had a lot more to send back, including old overstock of required (ie: you pre-order 800 Pickle Grease, or your store gets doo-doo) stock to carry, (that's the music business).
Not any more. So give your local retailer a break... at least they still carry LPs...
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