My surprise was really that the manufacturer would not replace a defective product. I think it's good business for the retailer to take care of a problem with a defective product but I don't think the retailer should be placed in the position of compensating for the manufacturer's careless quality control. I find it surprising that a company would refuse to stand behind the product it brings to market.
Vinyl manufacturers don't stand behind product?
I was wondering if anyone else experienced the same thing I did when I tried to return for exchange a new album and was told the retailer did not take back or stand behind vinyl records. I was told the manufacturers no longer take back defective records and this has been the case for about 10 years. As a result the retailer refused to take the album back for exchange of the same album. It's been quite a while since I've had to return an album but I purchased two that were defective this week(one had a number of pops and the other had the center label off center by about an inch- my needle slid right over it at the end of the side). These were both 180 gram audiophile(supposedly) pressings. This is the first time I've encountered any company not taking back defective product.
Thanks in advance for your responses.
Thanks in advance for your responses.
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- 24 posts total
- 24 posts total