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Vinyl manufacturers don't stand behind product?

I was wondering if anyone else experienced the same thing I did when I tried to return for exchange a new album and was told the retailer did not take back or stand behind vinyl records. I was told the manufacturers no longer take back defective records and this has been the case for about 10 years. As a result the retailer refused to take the album back for exchange of the same album. It's been quite a while since I've had to return an album but I purchased two that were defective this week(one had a number of pops and the other had the center label off center by about an inch- my needle slid right over it at the end of the side). These were both 180 gram audiophile(supposedly) pressings. This is the first time I've encountered any company not taking back defective product.
Thanks in advance for your responses.
mitchchavis
mitchchavis OP
80 posts
 
Marty,
Everyday Music in Hillsboro refused to take the return back. I confirmed with their West Side store that the manufacturers had a policy of not accepting returned defective product. I plan on going in next week to talk to their manager but still it seems very poor policy for the manufacturer to not replace defective product.
4yanx
1,576 posts
 
Which mfg.?
mitchchavis OP
80 posts
 
4yanx,
One was Anthony Braxton's "This Time.." by Get Back, manufactured by Abraxas. The other was Otis Redding's "Dictionary of Soul" by Sundazed manufactured by Atlantic under license by Rhino. The retailer didn't look at the manufacturer and indicated all manufacturers have the same "no exchange" policy.
4yanx
1,576 posts
 
To my knowledge and experince, that is total hogwash.
jcbach's avatar
jcbach
41 posts
 
My experience earlier last week was wonderful! I purchased a 180 gm audiophile double album and there were roughly 10 seconds of ear splitting pops on one side. I contacted Red Trumpet, where I purchased it, and received an email back form the President, Richard Flynn. He apologized for the inconvenience, indicated that there hadn't been similar problems with these albums (a response to a question I had asked), and said he was sending another one out to me immediately and to not bother sending back the defective ones.

I'm not implying that he would do this every time for me or with every customer's request to return, but that's service and I appreciate it!

I'd have to suggest to Mitchchavis that he might consider doing his record buying business elsewhere.
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