2. speakers
  3. 1029542532

Maggies damaged in transit questions

Purchased Maggie 3.5s in mint condition on Audiogon from Maggie dealer arriving last friday a week ago. The box was damaged on the outside and noted by the delivery driver and I signed what the delivery person called possible crushing on the delivery invoice. Result, One speaker spit frame about 6 inches down the frame and will not play. The other speaker rattles when played. Both speakers have scratches on them. The speakers must have been dropped.

I emailed the Maggie dealer of the issue immediately and followed up by phone. The store person was very nice mentioning she would do all the processing of the claim.

Yesterday I recieved an email from the store that it could take 3 weeks to recieve the insurance claim. Wanting a photo emailed to her. I do not have a camera and told her they are available for the shipper BAX to see any time.

What more do I need to do?
I am concerned that the timing for filling a claim could run out while I am waiting?

Buyer
lance328
tswhitsel
126 posts
 
In your case the dealer should be going out of their way to fix your problem. The obvious solution would be to refund your money and the dealer takes care of the claim. However, if you had purchased them from a private individual this would not be the case as the buyer usually assumes the risk for shipping unless the seller is willing to take this risk and that is established up front. It is true that the seller must process the claim though. This is a grey area and one that buyers and sellers should work out before anything gets shipped so that there are no misunderstandings in the event that something does get damaged.
rcreations
158 posts
 
as far as the waiting for the claim, just like everything else involving hi-end audio... a lesson in patience.
i've waited three weeks for an inspection agent to make an appointment and view my damaged vpi dustcover. i'm sure weeks to follow before the issue is resolved.
as in above posts i'd be leaning on the dealer. kurt
lance328 OP
24 posts
 
Update: Waiting for shipper (BAX) to arrange to see speaker damage and most likely return to store. My credit card has been charged but the bill has not arrived. I told the Audio dealer I would be patient until the credit card bill arrives and if the speaker bill is on the bill I would refuse payment. The speakers are here waiting to be looked at by the carrier.

The dealer Audio Solutions (Sarah) is OK with this. The dealer will not upgrade to new 3.6 due to a $2000 price difference in cost. What a shame they are exactly the color and model I wanted and searched 1 year to purchase.
angela100
435 posts
 
Lance, most credit card companies are on line now and you set up an account where you can view your statement real time and not wait. Does your credit card offer buyer protection?
-aj
lance328 OP
24 posts
 
Angela,

Buyer protection? I am not sure? After talking to the Dealer I am considering the option of having the Speakers sent to Magnepan repaired to mint condition and accepting the speakers. Anyones thoughts to this?
More to discover