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legacy speakers

I recently decided to purchase some legacy speakers thru Morrow audio and was wondering if anyone else out there has had problems getting your receipt for your purchase and any shipping details? It took me two days to get a receipt after having to call morrow audio then having to email mike morrow to just get a receipt. Then calling legacy to find out about shipping and they said they would get the two pair of studio hd's right out to me. After over two weeks i had to call legacy back because i still had no shipping details and was told it would be at least six more weeks. I then asked legacy if they were paid and they said no. I then called morrow audio for a refund and was told to email mike morrow and he finally called. I was told there are no refunds but after calling my banks fraud department mike decided to refund all but $100.00 for processing my debit card. Has anyone else had this kind of problems from morrow audio?
128x128vonhagen1
zydo's avatar
zydo
242 posts
 
I'd be pretty upset over the $100. It's not a ton of money, but it's not right. If I sell something, and it's out of stock, I don't charge my customer until it ships. Even then, I let them know there is going to be a delay. If that's unacceptable, the deals off, and he pays nothing. He's keeping your $100 why? Because you put your trust in him and he couldn't deliver? No excuse. He may be a great guy to deal with normally, but he shouldn't/doesn't need to charge you for this. (Unless he told you this up front) unless there's more to the story, I'd lean on him and my bank pretty hard.
mbovaird
140 posts
 
"I recently decided to purchase some legacy speakers..."

Why?
tubegroover
2,279 posts
 
It's a tough time in audio as well as the overall economy. Maybe he has a cash flow problem, who knows but these kind of things can happen in a small business. The real problem is a lack of direct communication from Morrow to satisfy a customer, why do you have to call and then be told to e-mail Mike Morrow directly? This is total BS. If there is little to no communication concerning money exchanges there most likely IS a problem. Something is definitely not right with your transaction and pressure should be put on Morrow to make things right. I concur with Zydo.
sgr's avatar
sgr
689 posts
 
Mbovaird,
"I recently decided to buy some legacy speakers . . . "

"Why"

Why not?
Have you heard Legacy Focus, Whisper, or Aeris, I'll bet if you did you'd know why. They have all earned great write ups in magazines like Absolute Sound and Stereophile. Bill Duddleston's speaker designs hold their own with any high end speaker that I've experienced at a fraction of the price of speakers like Magico, Wilson, Revel, and many others.

Steven
vonhagen1's avatar
vonhagen1 OP
8 posts
 
what really burned me was when i found out that mike morrow had not paid legacy and mike told me that i would have to understand that these are custom made speakers that take time to build. I am a cabinet maker in the high end millwork trade for 32 years and legacy told me they were doing a run of 60 studio hd's so who is bull craping who here. mike also asked me if i had contacted my bank and i told him i did and he was worried about getting charged twice and how long it would take him to get it straightened out and i told him then you will know how i feel. i told mike i would be posting this on audition and he said if i did i would be laughed of of here because he has such a great following.
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