Hey great, glad people aren't getting upset. I would feel the same if it was me, but, from a manufacturer's point of view - an expanding manufacturer - its important to keep in mind that there are all kinds of customers, and as volume increases, invariably, you encounter those who exepect ARC-type service.
Frankly, I think its the craftsman part of the equation that is the special part of this, and that is one of the things I respect Mick most for - as I do Jud Barber at Joule. Please understand that I did not mean to imply that less attention was the solution, or that a solution was even called for based upon the one comment above, only to remind that comunication on a product people are waiting months for from Australia with minimal US distributor support is important, and progressively so.
Tube and Dennis: I look forwards to your learned comments when yours come in.
Frankly, I think its the craftsman part of the equation that is the special part of this, and that is one of the things I respect Mick most for - as I do Jud Barber at Joule. Please understand that I did not mean to imply that less attention was the solution, or that a solution was even called for based upon the one comment above, only to remind that comunication on a product people are waiting months for from Australia with minimal US distributor support is important, and progressively so.
Tube and Dennis: I look forwards to your learned comments when yours come in.