~
Update:
~
Spectron was *highly* responsive to this situation, and I've had a good email exhange with the folks there, and a couple of really nice phone conversations with Toni. I can safely say that they understand how frustrating this situation is, and that they will work through it to see a good conclusion.
For the record: I've never had a problem with most of the people at Spectron; I've had continuing but varied problems with this particular *amplifier.* And this is only the second time it has been returned since becoming a "Hybrid". Prior to that, the amp had other problems unrelated to the current issue, which were satisfactorily resolved by Spectron.
In this situation, the issue of money never even came up. Spectron will provide a solution under the Hybrid warranty, and has graciously agreed to pay shipping BOTH ways, which is a huge help for this cash-strapped guy.
When I first wrote my post, I was asking the general audience a) for a possible theory on what might be wrong, and b) for an idea of how I might address the issue with the manufacturer. Some may have interpreted that I was casting apersions on Spectron (and I actually would redact one statement I made in the original post, if I only could), but I was more at "wit's end," complete with tones of frustration. That was before I talked to them. I feel better now. :)
I believe that Spectron, and Manh in particular, have stepped up to the plate in fine fashion, and I'm confident that I'll have a good solution when all is said and done. As promised, I'll provide a further update in about a month.
Thanks also to everyone who chimed in with their thoughts. It really helped to inform my dealings with Spectron, and for that, I'm grateful.
Expensive things sometimes need support and TLC, and all things stereo are close to our hearts. At a time like this, it's good to know that a quality manufacturer will step up, "do the right thing", and maintain a solid reputation in the industry. I love to do business with companies like that.
Thanks again, all,
Rob
Update:
~
Spectron was *highly* responsive to this situation, and I've had a good email exhange with the folks there, and a couple of really nice phone conversations with Toni. I can safely say that they understand how frustrating this situation is, and that they will work through it to see a good conclusion.
For the record: I've never had a problem with most of the people at Spectron; I've had continuing but varied problems with this particular *amplifier.* And this is only the second time it has been returned since becoming a "Hybrid". Prior to that, the amp had other problems unrelated to the current issue, which were satisfactorily resolved by Spectron.
In this situation, the issue of money never even came up. Spectron will provide a solution under the Hybrid warranty, and has graciously agreed to pay shipping BOTH ways, which is a huge help for this cash-strapped guy.
When I first wrote my post, I was asking the general audience a) for a possible theory on what might be wrong, and b) for an idea of how I might address the issue with the manufacturer. Some may have interpreted that I was casting apersions on Spectron (and I actually would redact one statement I made in the original post, if I only could), but I was more at "wit's end," complete with tones of frustration. That was before I talked to them. I feel better now. :)
I believe that Spectron, and Manh in particular, have stepped up to the plate in fine fashion, and I'm confident that I'll have a good solution when all is said and done. As promised, I'll provide a further update in about a month.
Thanks also to everyone who chimed in with their thoughts. It really helped to inform my dealings with Spectron, and for that, I'm grateful.
Expensive things sometimes need support and TLC, and all things stereo are close to our hearts. At a time like this, it's good to know that a quality manufacturer will step up, "do the right thing", and maintain a solid reputation in the industry. I love to do business with companies like that.
Thanks again, all,
Rob