It's an issue Don. I own ARC gear. ARC was founded by William Z. Johnson in the 70s and is still around. Mr. Johnson sold ARC to an Italian company about a year or two ago.
The new owners are making changes that have drawn some puzzled looks/comments from customers like me. Used to be that if you had a tech Q, you called, and more often than not, either Leneord or Kal would pick up the phone and talk the issue through. Not recently.
I guess the point is that the only thing that doesn't change is . . . change. Let's hope it's for the better. Ain't no guarantees.