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Who Has The Best service department

I gotta tell ya Martin Logan and Pass Labs have the best service department, I lost some allen screws and had a nasty scratch on my X-350 amp,I emailed them, Nelson Pass sent me a new face plate and the allen screws. NO CHARGE!!! Same goes for Martin Logan, Jim Powers is the best, super fast emails and for the part I needed to fix my logans, the price was very very low, no rip offs here. With a service department like that, I will never get rid of Pass or Martin Logans. Who does it for you!!!!
null1
brainwater
520 posts
 
Hate to pile it on but my vote goes to CJ as well. Fast turnaround and it often comes back better than when it went out .
reubent
3,587 posts
 
Don't want to rain on anyone's parade, but I had a horrible service experience from conrad johnson. It was many years ago, so things may have changed since then, but it was the worst experience in my 20 year audiophile life.

Best experience I've had has been with Audiophile Systems Limited, the US Distributor for Arcam. They treated me much better than I deserved!!!

Enjoy,

TIC
mijknarf
266 posts
 
Green Mountain Audio has warranty for life on their products, no matter how many owners the speaker has had. Tough to beat.
joeylawn36111
574 posts
 
Viridian, whose buying out Maytag?
unsound
6,115 posts
 
Reubent, just to show how these things tend to vary from person to person. I've had good experiences with conrad-johnson and rather poor service from Audiophile Systems. Numerous e-mails and phone calls with nary a response. When I did get a live person to pick up, they where either not qualified to respond, offered to have some one get back to me (never happened), or redirected me to another party who did the same things. Funny years ago they were quite good. One can only wonder as to what happened recently with their customer service.
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