Know anything about the BSG Technologies QOL?

After over 400 hours of break-in time and multiple listening sessions with my fellow audiopihles, I decided to trun back the unit. I informed the dealer I wanted to return the unit. I noticed my anit-vibration blocks had indented the soft spongy portion of the soft rubber supporting feet. I also informed the dealer that by removing the top of the unit to find the fuse I had bent the metal tab on the the back of the top lid.. I was more that willing to pay for the "damage" ( new replacement parts). and refund the difference in cost from the original purchase price. The dealer said that BSG was sticking to their original decision as to not taking the unit back and therefore I was not eligable for any refund. By the letter of the "law" BSG is correct. In the spirit of building a company and a reputaiton I would think they would be willing to work with their customers. What say you?

Nope, You bent(damaged) the equipment while you were modifing the equipment. It is now yours. This is exactly why there is AudioGon used equipment ads. Best wishes in a quick sale.

Sorry to hear of your misfortune. However it is damaged goods.
You did agree to the terms when purchased. BSG has every right to deny a return. As a new company though perception is the key. I have mixed feelings about this.

Bought the small Hifi Tuning Supreme fuse. It does not fit. Bummer. Is it the fuse at the IEC ?? Mine is a standard size. Is there another inside the Qol ??

I have both the small and big supremes. I just replaced the big one outside. If there is one inside I did not look. Maybe Larry Kay will advise.