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iTunes can't find Network Storage

I am stumped by this problem.

Had iTunes on my old HP PC with music library of about 40 GB stored on Network Associated Storage (Netgear Ready NV+). Usually controlled this using SONOS...worked great. New ripped CD's were deposited in right files in NAS iTunes volume. Everything great.

Then my PC got stolen. Now have new HP PC with iTunes 8.0 and want to access the NAS hard drive iTunes music files. But nothing seems to work.

In iTunes Edit/Preferences/Advanced/iTunes Music Folder Location I use browse to insert the network location \\102.168.1.8\iTunes. iTunes hangs up. Always hangs up when I try this.

When I press on the left sidebar Shared iTunes Server...nothing happens.

For whatever reasons, the new empty iTunes software does not see and will not access the NAS iTunes folder.

BTW, Apple tech support tells me they do not support iTunes. Lovely.

Any suggestions...what am I doing wrong?

Glenn
gsherwood53
almarg's avatar
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almarg
8,673 posts
 
"102.168.1.8" should undoubtedly be "192.168.1.8"; not sure if that is a typo -- if not that is definitely part or all of your problem.

Also, can Windows see the NAS (under "My Network Places" or "Windows Explorer," or whatever Vista's counterparts to those things are -- I'm an XP person)? If not, have you set the workgroup name for the new computer to be what it was on the old computer?

Regards,
-- Al
almarg's avatar
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almarg
8,673 posts
 
Also, if your NAS is assigned an ip address by a dhcp server in your router or whatever (as opposed to having been manually assigned a static ip address), it could now be assigned a different address than it previously had, as a result of the new computer being on the network.

Regards,
-- Al
xti16
1,495 posts
 
I think Al hit on the most important problems. CHECK those first. How many computers do you have on your network? Can any other computer access the nas if you have more than 1? Another thing to try is disconnecting all other computers and running a 'ping' on the 192.168.1.8 address. If you don't know how to do that click on the Start button - go to run - click it and type cmd - then hit enter. That should bring up a black box. Then you would type ping 192.168.1.8 - hit enter and see if you get a reply. If so that should be the right address. If you get a timeout then that is not the right address. Try different addresses then.
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