A simple request---Please pack audio gear well.


I just received a Rowland amplifer today via Fedex Ground. It came from within the state so it was a shorter transit time.

the amp came with a bent rear heat sink. I have not yet checked to see if it works operationally.

the amp was packed in a single, fairly thin walled cardboard box. the amp was not wrapped in plastic, so I spent 10 mins, poking out shipping peanuts out of the heat sinks.

There really needs to be guide here on Audiogon on how to properly pack audio equipment for those to follow.

Some of my suggestions

1. Never use peanuts, they are worthless, especially when shipping anything over 1 pound in weight. a 50 lb amp will render a .0001 oz piece of foam useless when it rolls on top of it.

2. double box things or use a thick walled box. Computer boxes are great if you can't double box.

3. wrap the item in something. never just pack it naked. use a garbage bag if need be. a pillowcase. USE something!

4. if you don't have something at home, use a packing professional, I have done this and the $20-$45 cost was worth the risk.

I am very worried about powering up this amp and will be using a pair of speakers I found at the flea market as the Guinea Pig while testing if it works.
128x128justlisten
I like the last post. Well done.

Upon agreement of an especially expensive piece of equipment, I do share my thoughts on packing with the seller.

This includes double boxing, etc. I have yet to have a seller not appreciate my concerns; they usually already were 'on it'.
Just power it up without making a connection. I had the same problem with a Classe DR-9 amp many years ago worked fine I just went down to my maintenance shop and had them bend it back.
Double check on the UPS angle. Last I read on these respected pages, the UPS stores are individually owned and operated - there is no uniform standard for packing or charges.

More important is that once you turn your precious toys over to the UPS store, they become the shipper. So filing and collecting a claim is between the UPS franchisee and UPS.... hmmm

In the you are kidding department - I just spent four months chasing FedEx to pay up their minimum insurance ($100) on a package that they simply lost - yet the burden of proof lay on me.

More then anything, the long term success of this hobby requires a third party insurer who will sell riders and honor claims. Be nice to see Audiogon take the lead on this, plenty of money to be made!
My earlier question about who paid for the shipping costs goes to the point of "you get what you pay for". If how the item is packed is important to you, and I can't imagine why it wouldn't, then you should be very precise in your purchase offer to specify your requirements and may be even go so far as to back it up with dollars. Sure it's the seller's responsibility to adequately pack the item, but as a buyer do you only want an adequately packed item? Again, if it's important, then specify in detail and pay for it.
. . . an excellent point, and I think this approach is necessary because we've seen that few sellers bother with attention to standards such as those published on the site. I've purchased from sellers with extensive + feedback who shipped items with entirely inadequate packaging. It was left to me to wait for settlement of claims.

Regarding UPS packaging - I've received several shipments packed by ups stores and NONE of them were packaged adequately to withstand UPS's normal handling. They used bubble wrap for a 70 lb Rel subwoofer for cryin out loud! There are only 2 shipments that were packaged by a UPS store that didn't sustain some damage. 2 others were total losses. In one case (Rega Speakers) I asked the seller to ensure the packaging was "bullet-proof". He had the UPS store "add some extra padding" to the original mfg shippping cartons. UPS tossed in some peanuts and bubble wrap (literally tossed, and it was not enough to fill the box even half way). Those speakers arived damaged because the mfg carton was pretty worn down and had too much give.
you cannot use bubble wrap or peanuts for amplifiers and speakers!! This is how heatsinks and face plates get bent. You also can't ship in single wall boxes - which apparently is all the UPS stores stock.

One thing I do to assess what kind of attention a seller will give to packaging is to read the feedback comments. If there are are comments like "great packaging" from most buyers, I'm usually comfortable. If not, I spend a good deal of time specifying the kind of packaging I expect.
OK, you folks are making me nervous. I am waiting on my brand new KCT to arrive, but it is stuck on a UPS plane in BF USA.
"Exception due to weather" is their holdup. It is aledgedly double boxed as told by the seller. Hopefully UPS has the screen door closed on the cargo hatch and they are not using it for a step stool while they finsih loading the plane with anvils. Aarrrrgh...
-John