1. Home
  2. misc-audio
  3. 1181890919

Dissapointed buyer, item malfunctions experience?

I sold a nice CD player that functioned perfectly up to the time I shipped. Buyer plugs it in and only one channel works. Box looks like no mishandling occured during shipping.
I spoke to the buyer, ( really nice guy). I also felt really bad about the item not functioning properly. I was going to refund all ship cost and payment.

He actually wanted to keep the unit so we agreed to have the unit fixed at my cost and I pay for ship to and from authorized repair shop.

This is the first time I have had to pay to have anything fixed that I have sold. I have been lucky and should be grateful because every transaction is a gamble.

I am curious as to what others have done in this situation and what possible pitfalls might occur during the repair process.

What has been your experience and is there actually a set of rules we should follow when this happens?
thanks
Matt
shoe

Showing 2 responses by viridian

viridian's avatar
viridian
4,184 posts
 
Audiogon has repeatedly opined that it is the sellers obligation to get the item to the buyer in the condition stated in the ad. It is a condition of selling on the site. It amazes me how much misinformation there is and how few sellers are actually conversant with the Audiogon FAQ.

http://www.audiogon.com/cgi-bin/faq.pl?Sellers/Problems&1026013852&actg#4

I generally take anything back, for almost any reason, and I have found that other sellers have been quite reasonable when I have bought an item that was not as described.
viridian's avatar
viridian
4,184 posts
 
Sc53, I am not bright enough to know what "dealer obligations" are, so I stick to the actual text of the FAQ:

"Audiogon requires that Sellers are responsible for the safe transport of sold items to the Buyer. If the item is damaged or lost in transit, the Seller is expected to refund the payment to the Buyer as soon as the shipping company inspects or returns the item. The Seller will then need to recover funds from the shipping company."

If the shipping company does not pay the claim, or the item is underinsured, that is the sellers problem. Why, because it says that the SELLER is responsible for safe transport.

Your attempt to introduce concepts of dealer obligation and other concepts extraneous to the FAQ serves only to obfuscate rather than to illuminate.
More to discover