Lucky you. I still haven't gotten a reply after several emails dating back to Dec 2016 I've given up.
Pathetic.
Pathetic.
Esoteric Support - nonexistent???
I have a DV-50 remote control which has stopped working and I have tried every method listed on the Esoteric/Integra website with no luck. The phone number just rings and rings... I sent an email literally last December with no reply. I'm shocked at how poor this companies service has become.
Does anyone know how to get help with an Esoteric product?
I love their equipment, but c'mon guys - at least answer the phone.
End rant.
Does anyone know how to get help with an Esoteric product?
I love their equipment, but c'mon guys - at least answer the phone.
End rant.
Showing 5 responses by hk_fan
Are you in the US? Did you try the Esoteric USA site? There is a support phone number listed there not sure if its the same number you tried. Good luck! Yes, I am in the US and tried both the phone numbers and email address listed on that link. Zero response. I'll try Audio Aficionado. thanks technik! |
I have reached out to Teac USA to see if they can help me. With all that said, I still would absolutely buy another Esoteric product. Yes, the service is not the greatest, but in my experience their products don't require much of it, and the performance is world class to my ears. Thanks for all the feedback. |