I had similar problem with a missing issue and after being told that they had no more copies in stock I e-mailed Mr.Atkinson from the Sterephile website just last week. He responded on the next businss day and offered to send me a copy from their office stock. A lot of the Stereophile bashing is the result of the magazine being in ownership transition while the technology that it covers and the market that it serves is moving simultaneously in disparate directions. Clearly, the magazine has heavy issues to deal with but Mr. Atkinson has managed to steer a clear course in the past and will probably right the ship.
Has anyone had trouble with stereophile magazine?
I renewed my subcription for two years in January and have not been sent the last three issues. Their customer service department admitted that they had received my payment 2nd week of January. I would like to point out that I e-mailed them twice without response and had to call and wait on hold for 15-20 min. to get the information that I do have. I still do not have my issues and they will only send me jan,feb,mar if I pay extra for them. I hesitate to pay them anything in the future.