Sprks, JP1208 would have received ALL his money back, minus the shipping charges he would have incurred in returning them to us for inspection. That was offered and refused.
Mtruong34, giving a full refund on items that we hadn't inspected first would be the height of foolishness. If anyone else were to buy that set of speakers, they'd be remiss if they didn't do the same.
Finally, Sprks, sometimes, the customer just can't be pleased, no matter what you do. The fact remains that he was offered a full refund, but refused the terms. His part in the entire process would have been limited to packing them up and shipping them back.
Stringreen makes the case for sticking with the larger companies that charge you for their advertising, distribution, sales force, etc. That's fine. But if you don't mind working with a new and growing company here in America that eschews all that extra overhead in order to offer you a superior product for a lower price, well, that's the customer we're looking for.
Mtruong34, giving a full refund on items that we hadn't inspected first would be the height of foolishness. If anyone else were to buy that set of speakers, they'd be remiss if they didn't do the same.
Finally, Sprks, sometimes, the customer just can't be pleased, no matter what you do. The fact remains that he was offered a full refund, but refused the terms. His part in the entire process would have been limited to packing them up and shipping them back.
Stringreen makes the case for sticking with the larger companies that charge you for their advertising, distribution, sales force, etc. That's fine. But if you don't mind working with a new and growing company here in America that eschews all that extra overhead in order to offer you a superior product for a lower price, well, that's the customer we're looking for.