Kudos to Madisound

Too often I've read unfavorable feedback about audio retailers, so I thought my experience with Madisound should be told as an example of good customer service.

My audio tech needed me to get him a few caps for my crossover. My prior experiences finding the right size caps have been a misery. This new search started out like the past ones. I contacted the usual suspects, first by phone and then by e-mail for advice and a sale. As per past experiences, phone calls were not returned and e-mails were not answered.

In the deep dark recesses of my mind I remembered a Magnepan forum singing praises of Madisound. I gave them a call fully expecting to leave a message and then follow up with an e-mail. But that was not the case. I was immediately handed off to their in-house tech (Adam) who took whatever time I needed to find the right caps for my crossovers. That was on Friday, my caps arrived on Tuesday.

I will no longer have the dread and misery of ordering electronic parts, Madisound has my business.

I'm sure I'm not the only member of Audiogon who's received good customer service. Please tell your stories.