Soundsmith's turnaround time?


How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.

Anyone can share their experience on wait time?
smoffatt
Dear Dan_end: +++++ " But then there is that added shipping cost, " +++++

I ask VdH ship my cartridges by registered air mail service and this shipping service cost to México ( higher than USA ) around 23.00.

Regards and enjoy the music,
Raul.
I've got an older wood bodied Benz called the MO.9 It has a boron cantiliever and a nude elliptical stylus. I'd like to send it to Soundsmith to be refurbished but not sure of which service to use.

Do you think I should stay with the elliptical or go with one of the line contacts? I don't mind paying either the $250 or $350 fee if it means it will be substantially better.

Any recommendations?

This will be mounted on a Naim ARO tone arm, in case that matters at all.

Thank you for sharing your thoughts with me.
Dear No_regrets: That depend of what you want. Do you like the MO.9 stock signature sound?, if yes then ask Soundsmith for a re-tipping the nearest to original cartridge status.

A change in cantilever build material and/or stylus shape means a different cartridge than the original/stock one.

When for any reason I don't send the cartridge to be fix it by the original manufacturer/designer and make/made it through Soundsmith or through VdH I ask always to be as near is possible to stock/original cartridge status. Other people likes to change that cartridge status.

So, what do you want?, your call.

Regards and enjoy the music,
Raul.
Hello Raul,

Thank you for your reply.

Yes, I do like how the Benz MO.9 sounded when it was new very much. However, I notice that the newer wood bodied Benz's have switched to the line contact stylus instead of the eliptical stylus. I'm sure that this has changed the sound, but does that really mean it's better? I don't know.

I understand that switching to the Ruby cantiliever and line contact stylus would change the sound from how it originally was, but I do not know how it would change. Do you have any idea of how the character of the sound would change? What it's sonic attributes may be?

In stock form, I felt that the cartridge sounded very balanced from top to bottom, not highlighting any one area of the frequency. It had detail, but not "hyper-detail". It had warmth, but not bloated. It's dynamics sounded natural to me, not exagerated. I wonder how this all would change if the cantiliever was changed from boron to ruby, and the stylus from eliptical to line contact?

I guess if there is no way of knowing, then to be safe I should ask Soundsmith to retip as close to the original as possible, as you have suggested.

Thank you for your comments.
No Regrets