Soundsmith's turnaround time?


How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.

Anyone can share their experience on wait time?
smoffatt
A lot of folks in the UK use Expert Stylus. Most seem to indicate they do a fine job; there's a lot of testimony over at pink fish media. Alas, I don't think they have a website.

Expert Stylus Company
PO Box 3
Ashtead
Surrey
KT21 2QD

Tel: 01372 276 604
Fax: 01372 276 147
Dear Dan_end: +++++ " But then there is that added shipping cost, " +++++

I ask VdH ship my cartridges by registered air mail service and this shipping service cost to México ( higher than USA ) around 23.00.

Regards and enjoy the music,
Raul.
I've got an older wood bodied Benz called the MO.9 It has a boron cantiliever and a nude elliptical stylus. I'd like to send it to Soundsmith to be refurbished but not sure of which service to use.

Do you think I should stay with the elliptical or go with one of the line contacts? I don't mind paying either the $250 or $350 fee if it means it will be substantially better.

Any recommendations?

This will be mounted on a Naim ARO tone arm, in case that matters at all.

Thank you for sharing your thoughts with me.
Dear No_regrets: That depend of what you want. Do you like the MO.9 stock signature sound?, if yes then ask Soundsmith for a re-tipping the nearest to original cartridge status.

A change in cantilever build material and/or stylus shape means a different cartridge than the original/stock one.

When for any reason I don't send the cartridge to be fix it by the original manufacturer/designer and make/made it through Soundsmith or through VdH I ask always to be as near is possible to stock/original cartridge status. Other people likes to change that cartridge status.

So, what do you want?, your call.

Regards and enjoy the music,
Raul.