The Hub: Just how bad is it in high end audio?


A warning: those seeking heart-warming anecdotes and mindless cheer to accompany their morning coffee should perhaps save this piece for later in the day. Following our last Hub entry concerning the closing of high end audio's best-known dealer, Sound by Singer, we will take a look at the big picture in the audio industry... and it ain't pretty. Think bartender, not barista.

In past entries of The Hub, we've discussed the origins of the audio industry, some of its giants, and the glory days of the '50's through the '80's. Sad to say, these days are not those days.

Why is that? In addition to the societal factors that have diminished the importance of hi-fi, general economic trends have taken their toll on the high end.

Consider: Since the crash of the sub-prime mortgage market in 2007, 1 in 50 homes in America has gone into foreclosure. Blue chip companies like GM and Chrysler have gone into bankruptcy. Reports of major corporations slashing tens of thousands of jobs have become almost commonplace. Car sales are down to record low levels. Housing sales are almost nonexistent in many major markets. Is it any surprise that sales of big-ticket items like high end audio components are also way down?

The question is not IF sales of new audio gear are down, but HOW MUCH they're down. Oddly enough, coming up with an accurate assessment of the damage to the high end audio marketplace is surprisingly difficult.

At $175 billion/year, the consumer electronics industry constitutes one of the largest and most robust sectors of the economy, as seen in this Consumer Electronics Association press release. However, the CEA also reports that sales of component audio have dropped from $1.3 billion/year in the US five years ago to about $0.9 billion/year today. So: in the US, the audio industry makes up a mere one-half of one percent of the $175 billion consumer electronics marketplace. What the average audiophile would consider high end makes up a fraction of that fraction.

In addition to being just a small crumb from the crust of the consumer electronics pie, the scale of the high end is difficult to ascertain due to the nature of the companies in the industry. Quite a few high end manufacturers with a worldwide reputation and presence have fewer than a dozen employees. Some are larger than that, but many more are even smaller, 2- or 3-man operations. Nearly all audio manufacturers are privately held, and thus are not required to report their sales or staffing. Nearly all are small enough to escape the attention of the Bureau of Labor Statistics or the Bureau of the Census, which compile most of the data regarding American manufacturers.

What about audio retailers? As is true of manufacturers, most dealerships are small and privately owned. Knowing that Best Buy has an astonishing 180,000 employees and exceeds $49 billion in sales tells us less than nothing about Bob's Hi-Fi in Winnibigosh. There's almost no hard data available on independent audio dealers, but few say that they're doing well.

As we become inured to reports of disasters in the economy, individual happenings tend to be forgotten. To refresh our memories, here are some key events in the reshaping of the consumer electronics marketplace. Not all these companies were directly involved in audio, much less high end audio, but are still relevant to our discussion:

January, 2009:
Circuit City closes its remaining 567 stores. 34,000 employees lose their jobs.

January, 2009:
Bose lays off 1,000 employees, about 10% of its workforce.

April, 2009:
Ritz Camera closes 300 stores.

February, 2010:
55-year-old D.C.-area A/V chain MyerEmco closes all seven of its stores.

April, 2010:
D & M Holdings shuts down its Snell and Escient brands.

May, 2010:
Movie Gallery closes 1,906 Movie Gallery, Hollywood Video and Game Crazy stores. Over 19,000 jobs are lost.

June, 2010:
Ken Crane's, a 62-year-old California A/V chain, closes the six stores remaining of what had been a ten store chain. 75 workers lose jobs.

Clearly, times are tough. The best available data indicates sales in the audio industry have fallen off by at least one-third, over the past few years. Many working in the business feel the drop has been far greater than that. One manufacturer puts it very plainly: "a lot of the dealers and manufacturers are zombies. They're dead; they just don't know it yet."

A dealer with decades of experience puts it even more brutally: "The best we can hope for is death, for a lot of the manufacturers and dealers. Maybe then we could get some sensible people who don't hide their heads in the sand."

Our next entry of The Hub will review some of the changes audio dealers and manufacturers are making in order to survive in today's challenging marketplace. We will also talk with folks in the industry who see signs of a turnaround, and are working to bring in a new generation of audiophiles. The question we leave with this time is: "What do we do now?"
audiogon_bill

Showing 2 responses by samuel

Mr Tennis?

>>>the problem with high end audio is high end audio. consumers are becoming smarter and manufacturers' cling to their outdated economic models<<<

No one is "clinging" to anything, that is an inauspicious way to start off. There are still many exceptional regional dealers that provide extraordinary service, knowledge and support. For hi-end speaker and electronics purchases it is still the very safest and best value way to go--through a carefully selected dealer that has a great reputation, and there are many. When dealers go away, so will a great many of the truly worthwhile brands. Sure there are some bad dealers, there are bad people in every profession, even on-line :o)

>>>"audio components are a commodity just like anything else. people can learn how to set up a stereo system properly without some so-called expert telling them how to do it."<<

That is just plain wrong.

Nobody needs to be 'told what to do' but a 35 year, 25 year expert on system set-up TT set-up,speaker-set up can be invaluable and provide after-purchase support, a helpful ear and counsel that far outweighs what you pay in retail--and by a mile.

The fact that people in these forums still think the HE dealers (as a group) are out there charging too much for their time and service have not paid many visits to good retailers. The idea that dealers and manufacturers are getting rich at consumer expense is entirely fanciful. Many of the great dealers are shirt-off-the-back types and it is frustrating to see so many sincere businesses lumped into your strangled one-way opinion.

Sure, there are some few manufacturers that over-charge, inflate margins too high and laugh about it, but those days are over and manufacturers that do business this way are in trouble--and pretty easy to spot.

And the independents? The sell directs? Those are not always the righteous do gooders and the customers friend as you seem to imply. It's like saying that all magazines that do not accept ads are virtuous and honest, when my experience has been that they can be worse than any ad-magazine, whether net or print could ever be.

In this business, corruption is a private enterprise. Meaning, no supposed direct, or via-dealer manufacturer is any more or less likely to over-charge the consumer. Do you think direct-sale manufacturers don't charge for time, service, exchanges, returns, call backs, two-hour system conversations etc? --Yeah, the ones not in business. An entire additional sales-staff would be required unless the business is tiny, and lets not get me started with what could be wrong there..... And what to do with overseas accounts? Direct there too? Or are dealers ok for that? This would dry up sales, good companies would fold and you would have your dream. DIY speakers at wholesale prices, amps from companies named Dr.Feelgood and wire from someone's closet. Yep, commodity heaven...

>>>some manufacturers are smart. selling direct on the internet. i suspect that is the ultimate solution for the industry--fair prices, fewer dealers and cooperative manufacturers.<<<

Obviously, your experience with the business side of HE is limited or you would not write that. Without face to face regional outreach,seminars, gatherings, events, Aduiophile Society meetings, the local shop that loans cables, amps or CD players; The great retailer that became a friend and got so many into the pleasurable hobby;--- the HE business would not exist today.

If all the great local dealers go away, the Goodwins, Optimal Enchantments, Definitives, Audio Advice and dozens of others, then this truly will become a hobby of commodity. Enjoy your new Bose-wave system or buy direct from a manufacturer that does times tables with his fingers to come up with a retail price. There are some good direct companies, and some not so good and some that take your money and sell you home-depot projects with little jimmy's peanut-butter on the front panel, for a screaming bargain..

Yeah, get rid of all the dealers and all will be well...

:o)

Grant
Shunyata
Holy cow, pass me the Xanax! I don't know what the view from the internet is, but from the ground, east coast to west, nothing is looking_that_ bleak.

>>>I suspect that voodoo claims and marketing is much to blame. After all, high end is synonymous with very expensive highly marked up but ordinary wires<<<

Hmm, as I wrote before, in high-end end audio as in other small market economies, corruption is a private enterprise. Some companies inflate their margins beyond reason and its not exclusive to wire--though it is easier to spot. There are pockets of corruption in every industry. The days are all but over where this type of gouging goes unnoticed. Checking product re-sale values and looking into a company's history, pricing and background can help. Ask questions. Again, social networks and relationships matter in this business and economy.

In the bigger picture, much of what is best about high-end audio is still very much alive, even thriving. There remains a strong network of talented manufacturers, truly excellent dealers and a host of media outlets world wide that care about covering high-end. There are also many thousands of passionate enthusiasts that fill the show rooms in Montreal and Munich as well as respectable turnouts for RMAF and CES.

There are thousands of industry people of all walks who care passionately about what they represent. They follow the tradition of long hours to earn a modest living doing what they enjoy. I don't see that going away any time soon. Companies with solid infrastructure, well established world markets and superior products will last through worse than some tough times, others wont.

There may be some good to come out of it, such as better products at lower prices. Yes, when the robber-baron's realize the money-printing gig is up, they'll look for a more lucrative scam. There are only a very few in this business that take home more than a working man's salary and those that do for the most part, have earned it.

I acknowledge the mentioned challenges and well written apocalypse scenarios above, but its pretty damn early to be writing final chapters for an industry made up of some tough and talented individuals. When the economy begins to sort itself out, there may be a slightly smaller but stronger industry revealed, having gone through a difficult period. Tough times ahead and some changes? Absolutely. The end of high-end audio? Not a chance.

Grant
Shunyata