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Wilson Audio paint problems

Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski

Showing 1 response by elizabeth

elizabeth
6,726 posts
 
The Wilson warranty is disgusting. If the speakers are not INSTALLED by the dealer?? you LOOSE the 5 years and get nothing but 90 days.(what if you move them a few inches?? you gotta call the dealer? nonsense!)
Well, glad I will never buy any Wilson stuff.
Thanks for the heads up on garbage service! Worse because they are so expensive!
Some companies have fantastic service, some suck. Looks like Wilson is another sucker... (or are it's customers the suckers??)
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