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how do you ship?

i don't usually use (well, okay probably never) fedex, but a guy i just sold to wanted it fedex. so i took my preamp to kinko's to ship it and was told that fedex only insures up to $500? are you kidding me? i had this verified by fedex by phone. is this common knowledge? so how do you guys ship? i have always sent either usps or UPS and have never had a problem with either. as an aside, just last week i had some new Axiom HT speakers delivered to me. i watched as the fedex guy wheeled them up to the bottom of my stairs with a hand cart. then, as i am staring at him, PLOP goes my speakers face down on the sidewalk in their box. PLOP goes my speakers as he flips them end over end to the top of my 10 feet of stairs. luckily Axiom has great packaging so no harm done. but even from a customer service standpoint, WOW.
ratso1
tbg
5,263 posts
 
I must say that about five years ago I wrote off UPS. All they talk about is the "shock in their system" as an excuse for the damage they inflict. I have preferred to use FedEx Ground over even FedEx for the simple reason that my packages, even heavy amps, arrive undamaged. I get stuff shipped by FedEx Ground that looks like it has not ever been shipped.

I have had two badly damaged shipments through FedEx Ground. One was Room Lens that they literally destroyed, not that the shipping cartons are very good. They paid full value and returned the damage pieces to me not that I wanted them. The second was a Loricraft 501 turntable. It was shipped as Europeans can get away with packaging. They would only pay for repairs and Loricraft was very good in doing so.

Don't get me talking about having things packed in either UPS or FedEx stores. These minimum wage people are told find a big enough box, insert the item, and fill with peanuts–absolutely worthless!
tvad
9,467 posts
 
Ratso1, based on the information presented in the FedEx Declared Value and Limits of Liability policy linked above, and based on what you've mentioned in your posts, it's apparent that none of the statements made to you by any of the FedEx personnel adhere to what's contained in the company policy.

Either there is some misunderstanding/miscommunication in the dialogue, or there is some poor personnel training.

Maybe you should print out a copy of the policy and take it with you next time you ship FedEx.
tbg
5,263 posts
 
Tvad, do you really suppose that FedEx would honor the misstatements of its employees and pay a claim?
tvad
9,467 posts
 
10-21-09: Tbg
Tvad, do you really suppose that FedEx would honor the misstatements of its
employees and pay a claim?
Absolutely.

If they didn't, I am certain a civil court would make them do so (although I
imagine when we ship FedEx there's a clause in the shipping agreement that
binds us to arbitration).
swampwalker's avatar
swampwalker
5,132 posts
 
For those of you who have a business or access to someone who does, set up an acct w DB Schencker aka BAX Global. I shipped a 120 lb sub to Houston, second day standard (couldn't use their economy service due to high value). They picked it up yesterday at 5 PM here on the east coast,and it was delivered in Houston TODAY by 3 PM eastern time. Total cost was about 30-40% less than either FEDEX or UPS GROUND, which was posted as 3-4 days. And they picked it up @ no charge. YMMV, but I've always been happy w their service
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