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Any issues with Money Back Guarantees offered?

I should have read the details but the main advertisement stated 30-day money back guarantee! The first hidden charge (it was mentioned on the website, but didn't think it would apply to my order) was the excessive duty I paid to receive from overseas ($86). When returned I was hit with a 15% re-stocking fee and the Paypal fee. I didn't mind the shipping cost; that's to be expected. But 15% on each item sure added up; almost $450 for a 30 day listen. Then a $98 Paypal charge back. So much for a demo with a money back guarantee! I am writing this so other audiophiles will be sure to read the fine details of offers such as this and give careful thought if this is actually worth the expense!
hifimaniac
hifimaniac OP
507 posts
 
It is a dealer that advertises on this site a 30 day money back guarantee! I purchased 3 PC's; two for me and one for a friend to get a volume discount. I had many friends listen on very good systems since my system is being rebuilt. The other audiophiles didn't like them; lower noise floor for sure, but robbed the dynamics. I decided to keep one for my CDP to try. The PC were too musical and in the systems demonstrated soften the dynamics too much. For a bright system they might do the trick. Just an FYI, not a criticism of the product at all. Like everything it is system dependent. Just wanted everyone to know there are other unconsidered charges when trying.
foster_9
1,610 posts
 
If you're looking for quality money back guarantees in general, Audio Advisor has a stellar money back guarantee and the only expense is the shipping to and from. Music Direct is supposed to have a similar one. The only downside, is the selection/brands of audio gear from both companies is limited. But each company represents a good way to audition a limited number of brands of new audio equipment in your system without risk. (no restocking fee either) The ability to audition audio gear in your own system and return what does not work out for a refund can sometimes be worth the cost of buying new. Does anyone know of other companies with quality return policies that compare to these two?
inna
5,245 posts
 
One private member here offered me to try his $2k cables for a week and was prepared to send them to me. There was no business involved. And we don't know each other. Isn't it great?
chrisvh's avatar
chrisvh
19 posts
 
PayPal refunds the fees back to the seller, if the transaction is refunded within 60 days. They shouldn't be charging you this, if it was within 60 days
hifimaniac OP
507 posts
 
Chrisvh, does the refund of Paypal fees apply to a retailer too? I had the cables back within three weeks! Please let me know where I can find this on Paypal; I might go back to the manufacturer and ask for it back! Thanks.
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