Would you trust a local dealer to help you put

Emerson,

In order to achieve a goal, the goal must be clearly defined. In home audio, that means knowing the sound you want. To know that, one must actually have heard it and known it prior to achieving the goal.

Have you heard it? What is your reference system that you have heard? You have to have that reference standard to achieve your goal. Dealer systems at dealers can provide that. Then the dealers job becomes helping you achieve that sound as best possible in your quarters.

The positive exeriences are nice to read about. However if you are new to audio, How exactly will you just 'by chance' walk into a dealer who honestly wants to help you? Instead of the dealer who wants to just use you as a cash cow?
No one wrote that all dealers are bad. The problem is a new person has no idea ifa particular dealer is just selling whatever is the best for the dealer, or what the dealer thinks is best for the customer.
So if one does not know.. Isn't it better to be a little cynical? than too trusting?

Even my own favorite dealer, i can tell he is internally pressured to try and sell stuff he needs to sell. No way is he going to just disregard his own self interest to the point he goes bankrupt.

Cmalak, interesting. I got soured on Goodwins High End, when in the mid '90's, I had just bought used B&W M802 speakers. I was a total newbie to high end, & they were pretty useless on giving me any kind of guidance re component matching with those speakers, claimed to not really know anything about them (even tho they're extremely well known speakers), etc. They also wouldn't give me a penny discount (off of list) on anything, no matter how many components I bought.

Then they hired a tall guy from the now defunct audio place in Arlington. (I had bought a lot of stuff at that store). One day he went off on me, LOUDLY, in the front part of the store, in front of other customers & employees, ranting about how horrible my speakers were, while bragging about how many of them he sold at his old store (!?). (If they were so horrible, why didn't he tell his old customers that?). I never went back there.

After also getting clueless (but not rude) advice at a couple of other audio stores in the area, I started relying on advice from other hobbyists on A'gon & elsewhere, & buying & selling used gear to make upgrades I couldn't possibly do always buying new. (A salesman at Natural Sound in Natick--who I like--& overall like the store--& is a B&W dealer--tried to convince me that I could easily power B&W M802's, with a 70 wpc tube amp (!?). Most of his other advice is spot on tho.

But I'm glad you've had good luck there (Goodwins High End). It is a nice store, great listening rooms, & not a zoo like some other places. I just felt they had the most "attitude", & it's far from the first time I've been insulted by an arrogant audio salesman--I don't know what it is about that job that attracts (some of) those "pompous" types....

I had similar experience at Sound By Singer in NYC once.

High end audio guys can be full of themselves sometimes or at least money grubbers that will say anything to get you to see things their way.

There was also at least one salesperson at SBS that seemed interested in what the customer wanted.

SO the moral is its the individual people you deal with that make a difference. Bottom line is you have to be able to trust them. The more you know, the harder that can be sometimes. Ignorance is bliss?

Steveaudio, sorry to hear that you or anyone else has bad experiences at Goodwins. I've purchased a couple of great items form them and they were very helpful. However, if ever there was a contest about bad attitude, lousy repair, unfair charges, incompetent work, arrogance and being pompous, AV. South in Tampa Fl. would beat all others combined even if the others had Johnny Boey as a tag team partner in a Texas Death Match. Best of luck.