2. misc-audio
  3. 1345927301

Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
ths364
181 posts
 
I wonder about the parenting style of people who raised some of the "super-finicky" snobs that want things "just so". Sounds like you made a reasonable effort to ameliorate the situation. I couldn't possibly express how vindicated I feel when I encounter one of these types that try this kind of crap when they need something from me that falls under the rubric of my area of expertise.
I am most certainly polite, uber competent and EXTREMELY expensive. :)
slikric3000
638 posts
 
If he has a problem tell him to send them back plain and simple.
buconero117
2,311 posts
 
It should be clear to all that the land of 'audiophiles' is heavily populated by very picky, finicky and over bearing humans, it comes with the hobby. So, buy and sell accordingly.

Oh, the buyer is in the right, so ask him to return the units. Paypal most likely will not require the seller to refund the return shipping as it is their policy to only refund the original value of the transaction, no less, no more. My guess is that the buyer is unhappy with the units themselves and wants a basis for return.
rrog
1,958 posts
 
Rlwainwright, I have never given a seller negative feedback even though a few have deserved it. As we all know negative feedback can be very damaging to a seller in terms of his ability to sell and the amount he will receive for his equipment. Is it really worth telling a buyer to go pound sand especially when the buyer is in the right? I do not know how sellers have adopted the attitude that they are doing us all a big favor by selling us their used equipment.
rar1's avatar
rar1
1,578 posts
 
Hi Jax:

My brother is a toy collector and he will often buy an item just because the original box is in better condition than the boxes of two of the exact same item that he already owns.

Assuming that this guy is cast from the same mold, offer a refund with return shipping included. Unless this an attempt to wrangle a discount out of you, unwinding the transaction is the only thing that will work.

Rich
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