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Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
jaxwired OP
229 posts
 
Ok, people, you'll love this. Here is the response from the manufacturer. They emailed me this morning.

Here's what I asked them:

"Hello,

I would like to order the original manual for the XXXX amplifier. I do not want a pdf or to download the pdf of the manual. I want the original manual that comes in the box. Can I order one? "

Here is there response:

"We include only a “quick start guide” (4 double sided pages) with most new XXXX products these days. As such we no longer stock paper copies of complete owner’s manuals. Sorry!"

He included the manual in pdf form in his response. The manual is 16 pages long. They do not include manuals with their new products! So there never were any manuals. Now I have to produce mnauals that never even existed to complete the sale. Great....

I've printed out the pdf at Kinkos. I used their best glossy stock and had it center stapled in magazine format and in COLOR! They look fantastic, like they were professionally published. I have now put them in a hard side priority mail box so they don't get damanged. I will send them out today. That's all I can do.
swampwalker's avatar
swampwalker
5,132 posts
 
Rrog- how do you know buyer has been burned before? Are you the buyer? And thanks for letting us know that you call getting a printed pdf of the manual not cutting any slack. Will NEVER sell anything to you. Advise all others to make note. This is absurd. Continue to suggest that seller offer to return buyers $$, less shipping, upon receipt of undamaged amps.
jea48
2,944 posts
 
Jaxwired,

Email the buyer letting him know you have mailed him the copies of the manuals.

I would also add in the email, the emails between you and the manufacture.... I bet the buyer will understand and be happy.
jaxwired OP
229 posts
 
Jea,

That's exactly what I did. Waiting for the buyers response now. Hopefully you are right. Will update this thread when I know more.
jsd52756's avatar
jsd52756
345 posts
 
Offer to send him some nice PDF printed, bound at Kinkos with spirol copies and include a "C" note for his aggrevation. If a free high-end dinner doesnt please the buyer than they've gone past the anal part and are now in the colon.
Maybe the buyer would like to give us the other side of the story?
-JD
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